A clear agreement for a calmer app.

1. Agreement and who can use ruru

These Terms are an agreement between you and Venier Technologies, the operator of ruru ("ruru", "we", "us"). By creating an account, accessing the website, or using the app, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the service.

You must be at least 13 to use ruru, and at least 16 in the EEA, UK, and Switzerland unless a parent or guardian and applicable law allow otherwise. You are responsible for truthful information, keeping your account secure, and telling us if you believe it has been compromised.

2. What ruru provides

ruru provides personal organization and informational tools such as onboarding, skin and routine profiles, diary entries, reminders, progress photos, face-scan guidance, and an AI chat companion. Features may change, be limited by location or device, or be temporarily unavailable. Your purchase is for the features available during the applicable subscription period, not for a promise of future functionality.

You receive a personal, non-exclusive, non-transferable, revocable license to use ruru for your own lawful, non-commercial purposes. We keep all rights in the software, design, brand, and content not expressly granted to you.

3. Health and AI disclaimer

ruru’s content, visual progress tools, routine suggestions, product information, and AI responses are for general information and self-organization only. They are not medical advice, diagnosis, treatment, or a substitute for a dermatologist, doctor, pharmacist, or other qualified professional. Do not use ruru to make an emergency decision. Contact local emergency services for an emergency.

AI output may be inaccurate, incomplete, biased, or unsafe for a particular person. Check important information independently and ask a qualified professional before changing treatment, using an active ingredient, or relying on a suggestion involving pregnancy, a chronic condition, an allergy, or medication. We do not guarantee a particular skin result.

4. Your content and acceptable use

You keep ownership of the profile information, diary notes, and images you submit. You give ruru the limited permission needed to host, display, back up, and process that content to provide the features you request. We do not sell it or use it to train AI models. The Privacy Policy explains the processors and retention.

You must not use ruru to break the law, infringe another person’s rights, upload content you do not have permission to use, attempt to access another account, reverse engineer or disrupt the service, bypass subscription controls, submit malicious code, or use ruru to provide professional medical services to someone else.

5. Apple subscriptions

The mobile app currently offers auto-renewable subscriptions through Apple’s App Store. The exact product, duration, localized price, and taxes are shown by Apple before purchase. No free trial is currently offered. Unless you cancel, a subscription renews automatically and Apple charges your Apple Account shortly before the next period.

Cancel or manage an Apple subscription in your Apple Account subscription settings. Deleting a ruru account does not cancel an Apple subscription. Apple handles payment, refunds, and purchase terms; ruru receives the transaction information needed to verify entitlement. Except where required by law or Apple’s terms, payments are non-transferable and refund requests should be made through Apple.

We may suspend premium access when Apple reports expiry, refund, revocation, or a failed verification. We do not guarantee uninterrupted access if Apple, your network, or the app store is unavailable.

6. Privacy and account deletion

Our Privacy Policy is part of these Terms. You may request deletion of your account and cloud data by contacting privacy@getruru.app or using an in-app deletion flow when available. Local files and caches may need to be removed from your device separately. Some records may be retained where the law requires it.

7. Availability, warranties, and liability

To the maximum extent permitted by law, ruru is provided “as is” and “as available.” We do not promise that it will be uninterrupted, error-free, secure in every circumstance, or suitable for every person. Nothing in these Terms excludes a warranty, right, or remedy that cannot legally be excluded, including mandatory consumer rights.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or loss of data, profits, or goodwill arising from your use of ruru. Our total liability for a claim connected with ruru is limited to the amount you paid to ruru for the service in the 12 months before the event, or €100 if you paid nothing. These limits do not apply where the law does not permit them, including for fraud, willful misconduct, or liability that cannot be limited.

8. Suspension and termination

You may stop using ruru at any time. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, or if we discontinue the service. Where appropriate we will give notice and a chance to fix the issue. Provisions about ownership, privacy, payment, disclaimers, liability, and dispute resolution survive termination.

9. Changes and contact

We may update these Terms as ruru changes. We will post the new version and date, and provide additional notice for changes that materially affect your rights where required. Continued use after the effective date means you accept the updated Terms.

Questions for Venier Technologies about these Terms: support@getruru.app. Privacy requests: privacy@getruru.app. You can also use our support page.