Support

A real human is on the other side.

Questions, account issues, subscription confusion, or a tiny bug? Tell us what’s going on and Venier Technologies will help you find the next step.

Last updated 8 September 2026

This opens your email app addressed to support@getruru.app. We do not store this form on the website.

Before you write

  • For Apple subscription refunds or cancellations, use Apple’s subscription and refund tools. We can help you find the right place.
  • For account deletion or privacy requests, email privacy@getruru.app from the address connected to your ruru account when possible.
  • Please do not email passwords, payment card numbers, or information you would only share with a healthcare professional.

Quick answers

How do I cancel an Apple subscription?

Open your Apple Account subscription settings on your iPhone or iPad, select ruru, and turn off renewal. Deleting the app or your ruru account does not cancel Apple billing.

Can I delete my data?

Yes. Use You, then Privacy and data, then Delete my ruru account, or email privacy@getruru.app. We will verify the request and remove your account data and private media according to the retention section of our Privacy Policy.

Does ruru train on my chats, profile, or photos?

No. ruru does not train or fine-tune models on your data. If you agree to AI sharing, Gemini on Vertex AI processes the current text request, and today’s face check-in photo for diary reflections, inside ruru’s private Google Cloud project, with zero data retention enabled, only to generate your response. Profile photos are not sent. It is not used to train Google or ruru models. See the Privacy Policy.